| I found valuable the way people react to you as a customer and how my moods affect how I interact with people, especially customers. Knowing that I'm a D person and how it affects the way I deal with people. I have been thinking about opening my own business and this has certainly helped me learn how to retain my customers. All businesses dealing with the public should take this course. |
- Terry |
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I really liked the interaction and role-playing between students. The trainer went over the course, notes and tests with each student. The trainer has experience with the trade and passes it on to the student very well. I liked the sessions that involved lots of role-playing with the other students. I found every session to be beneficial. The trainer assisted with finding employment and although she found me employment I took another position closer to home as an Automotive Service Advisor. |
- Victor |
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| I found the entire program to be very valuable in dealing with customers in all industries. The instructor was interactive and interesting. I would recommend anyone going into the customer service industry to take this program. I have an interview with a huge industrial company, the instructor got this interview for me. |
- Ben |
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I learned how to deal with customers without angering them more. I learned how to read people better and how to calm them down. I liked the group activities, which helped me from the customers' point of view and the advisors point of view. I learned how to think more positive about difficult situations rather then freaking out. All the discussions were based on actual situations and positive solutions. On the phone I now know how to sound more professional. I really enjoyed the exercises, activities and the field trips. I started working the day before the program ended. I work in an industrial service industry making twice what I was and it was the instructor who helped me get this job. Great program, more companies should send their staff to it. Especially if their dealing with your customers. |
- Crystal |
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| The entire program was very helpful. The Irate Customer is the best section of the program; it was very helpful in learning how to deal with upset customers. It was fun and informative. I learned different ways to communicate with different types of people. It was a great course; everyone should take it. It helps in all aspects of your life, work, personal and customer service. I have started working for an automotive transport company dealing with customers. |
- Ted |
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| It made me realize there are different ways to show a positive attitude and not to be so miserable in life. I didn't find any part of the program invaluable. The instructor was very fun and interactive. She makes learning fun and interesting. There was always time for discussion and one to one help. If school were this much fun I wouldn't have left. I am now working at Home Depot. |
- Anita |
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| I found the whole program interesting and valuable even the public speaking. The course was taught very well. It was well organized and presented and very educational.
Although I moved to Alberta and found that this program looked really good on my resume. It was fun. |
- Ed |
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| The course was very thorough. I found that voice tone and body language really makes a difference. I liked the idea of having open discussions; it helps to get other people's opinion or experience. |
- Chris |
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| This program showed me how to deal with the public on the phone, in person, email, etc. All was valuable. |
- Vern |
