"Microsoft Word"

Course Topic: course assumes that the participant has some familiarity with MS Window and Basic mouse operations. Microsoft Word is designated for Letters and Documents.

Course Outline:

• File
• Edit
• Word Art
• Views
• Formats
• Fonts
• Tools
• Tables
• Headers/Footers
• Date and Time
• Inserts

Competency to be achieved: Upon completion the participant will be able to create letters, documents, business letters.

Evaluations: Students will have equal amount of time to practice, work with the instructor one on one, if need be. And if the participant requires extra guidance the instructor will be available to assist them in understanding the Microsoft Word functions and operations.

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1. Customer Service Representative
2. Automotive Service Advisor Consultants
3. Bookkeeping with QuickBooks
4. Basic Computer Skills
5. Keyboarding
6. Outlook
7. Microsoft Word
8. Excel
9. Irate Customers
10. Communication Skills
11. Telephone Skills
12. Positive Mental Attitude