"Outlook"

Course Topic: This course assumes that the user has some familiarity with MS Windows and basic mouse operations. Microsoft Outlook, email messages, organizing contacts, calendar appointments and task management are topic taught in this course.

Course Outline:

• Starting Outlook
• Screen Components
• Inbox Screen
• Composing and Sending Messages
• Incoming Messages
• Replying to a Message
• Attachments
• Contact List
• Message Management
• Message Enhancement

Competency to be achieved: Upon completion, the participant will have basic outlook skills. The participant will be able to create, send, forward and reply to emails, use the calendar effectively, and know the window’s screens in Outlook, as well as open, save and forward attachments.

Evaluations: Students will have equal amount of time to practice, work with the instructor one on one, if need be.  And if the participant requires extra guidance the instructor will be available to assist them in understanding the Outlook functions and operations.

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1. Customer Service Representative
2. Automotive Service Advisor Consultants
3. Bookkeeping with QuickBooks
4. Basic Computer Skills
5. Keyboarding
6. Outlook
7. Microsoft Word
8. Excel
9. Irate Customers
10. Communication Skills
11. Telephone Skills
12. Positive Mental Attitude