"Communication Skills"
Course Topic: Communication Skills
Duration: 12 hours
Course Outline:
- Communication
- Ways People Communicate
- Becoming a Better Listener
- Getting the Message Across
- Speaking Out
- Negotiations
- Body Language
Competency to be achieved: Completion of this section, students will be able to listen intently, communicate effectively, understand body language and negotiate with confidence.
Evaluations: This section is conducted through instruction and role playing, skits and exercises.
Each student will be evaluated by their classmates through an observer's form, while doing an impromptu explanation on a certain subject that they come up with.
♣ Apply online now!
- Customer Service Representative
- Automotive Service Advisor Consultants
- Bookkeeping with QuickBooks
- Basic Computer Skills
- Keyboarding
- Windows XP : Introduction
- Microsoft Outlook
- Microsoft® Office Outlook® 2007: Level 1 (Second Edition)
- Microsoft® Office Outlook® 2007: Level 2 (Second Edition)
- Microsoft® Office Outlook® 2007: Level 3 (Second Edition)
- Microsoft Word
- Microsoft® Office Word 2007: Level 1 (Second Edition)
- Microsoft® Office Word 2007: Level 2 (Second Edition)
- Microsoft® Office Word 2007: Level 3 (Second Edition)
- Microsoft Excel
- Microsoft® Office Excel® 2007: Level 1 (Second Edition)
- Microsoft® Office Excel® 2007: Level 2 (Second Edition)
- Microsoft® Office Excel® 2007: Level 3 (Second Edition)
- Microsoft® Office Excel® 2007: Level 4 (Second Edition)
- Microsoft PowerPoint
- Microsoft® Office PowerPoint® 2007: Level 1 (Second Edition)
- Microsoft® Office PowerPoint® 2007: Level 2 (Second Edition)
- Irate Customers
- Communication Skills
- Telephone Skills
- Positive Mental Attitude
|