"Irate Customers"

Course Topic: Irate Customers

Duration: 12 hours

Course Outline:

• Interaction with customer
• Dealing with Complaints
• Aggressive Clients

Competency to be achieved: Students will learn how to deal with difficult customers and solve common situations that occur in their job.

Evaluations: Students will be placed in a situation that requires them to draw on their skills in this area. The instructor shall evaluate their responses as well as observations of a confrontational nature with class mates. We will have an outsider come in and be the irate customer.

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