"Irate Customers"

Course Topic: Irate Customers

Duration: 12 hours

Cost: $425.00 (course material included)

Course Outline:

• Interaction with customer
• Dealing with Complaints
• Aggressive Clients

Competency to be achieved: Students will learn how to deal with difficult customers and solve common situations that occur in their job.

Evaluations: Students will be placed in a situation that requires them to draw on their skills in this area. The instructor shall evaluate their responses as well as observations of a confrontational nature with class mates. We will have an outsider come in and be the irate customer.

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1. Customer Service Representative
2. Automotive Service Advisor Consultants
3. Bookkeeping with QuickBooks
4. Basic Computer Skills
5. Keyboarding
6. Outlook
7. Microsoft Word
8. Excel
9. Irate Customers
10. Communication Skills
11. Telephone Skills
12. Positive Mental Attitude