"Customer Service Representative"

Course Topic: Customer Service Representative consists of 5 modules, as well as role playing, and a final exam. In this course you will learn about the fundamentals of customer service, and develop core competencies for providing the WOW factor in excellent Customer Service.

Duration: 60 hours

Cost: $1,500.00 (course material included)

Course Outline:

• The Customer
• Communication Skills
• Telephone Skills
• Irate Customer Skills
• Positive Mental Attitude Skills
• Resume Building and Job Search

Competency to be achieved: This course is primarily designed to lead to Customer Service Representative Positions within any Customer Service Industry.

Evaluations: The role playing exercises is designed to prepare you for real world situations. You will be given a challenging customer service situation that you will analyze and respond to. As you work through the lessons in this course, you are given ample opportunity to practice, apply, and develop your skills in Customer Service.

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