"Basic Computer Skills"

Course Topic: This course is primarily designed for people who have little or no experience in using MS window based computer.

Course Outline:

• Basic Definition
• User Id & Passwords
• Window's Desktop Screens
• Mouse Operations
• Windows
• Creating Folders
• Copying and Moving Objects
• Starting Applications

Competency to be achieved: Upon completion, the participant will have basic computer skills. The participant will be able to create folders, use the mouse effectively, and know the window's screens, copy and paste objects and files and how to start new applications.

Evaluations: Students will have equal amount of time to practice, work with the instructor one on one, if need be. And if the participant requires extra guidance the instructor will be available to assist them in understanding the basic computer functions.

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1. Customer Service Representative
2. Automotive Service Advisor Consultants
3. Bookkeeping with QuickBooks
4. Basic Computer Skills
5. Keyboarding
6. Windows XP : Introduction
7. Microsoft Outlook
   1. Microsoft® Office Outlook® 2007: Level 1 (Second Edition)
   2. Microsoft® Office Outlook® 2007: Level 2 (Second Edition)
   3. Microsoft® Office Outlook® 2007: Level 3 (Second Edition)
8. Microsoft Word
   1. Microsoft® Office Word 2007: Level 1 (Second Edition)
   2. Microsoft® Office Word 2007: Level 2 (Second Edition)
   3. Microsoft® Office Word 2007: Level 3 (Second Edition)
9. Microsoft Excel
   1. Microsoft® Office Excel® 2007: Level 1 (Second Edition)
   2. Microsoft® Office Excel® 2007: Level 2 (Second Edition)
   3. Microsoft® Office Excel® 2007: Level 3 (Second Edition)
   4. Microsoft® Office Excel® 2007: Level 4 (Second Edition)
10. Microsoft PowerPoint
    1. Microsoft® Office PowerPoint® 2007: Level 1 (Second Edition)
    2. Microsoft® Office PowerPoint® 2007: Level 2 (Second Edition)
11. Irate Customers
12. Communication Skills
13. Telephone Skills
14. Positive Mental Attitude